Square 3PL in Canada: keep the shop floor on POS. Ship Online orders from two Canadian hubs.
DelGate is a Square 3PL for retailers who sell on Square Online and need ecommerce fulfillment in Canada. We hold web-order stock at fulfillment centers in Vancouver and Toronto, pick and pack ship-to-home orders, and send tracking and proof of delivery back to you. For furniture, appliances, and other big-and-bulky items, a 2-person crew delivers to the room of choice, with white-glove unpacking, placement, assembly if required, and packaging removal.
- Fulfillment hubs in Vancouver and Toronto
- Walk-in POS sales and in-store pickup stay in your locations
- 2-person room-of-choice and white-glove delivery across Canada
- Online rates, booking, tracking, and proof of delivery
Vancouver serves British Columbia, Alberta and the West. Toronto serves Ontario, Quebec and Eastern Canada.
- 2fulfillment hubs: Vancouver and Toronto
- 2-personroom-of-choice and white-glove crews
- Nationwidebig & bulky delivery across Canada
- 65,000+carriers in the DelGate network
- Onlinerates, booking, tracking, and proof of delivery
Two Canadian hubs
Where your Square Online orders ship from: fulfillment centers in Vancouver and Toronto
DelGate hub, Vancouver, BC
Stock here serves British Columbia, Alberta, and the rest of Western Canada. Inbound containers and freight can be transloaded and stored here. See our Vancouver 3PL.
DelGate hub, Toronto, ON
Stock here serves Ontario, Quebec, and Eastern Canada. See our Toronto 3PL.
Nationwide 2-person and white-glove last mile is in-house, not only a handoff to a courier.
Web-order stock at the hubs is counted apart from your shop floor. If you split it across Vancouver and Toronto, Square needs to know which stock sits where, and that mapping is agreed with you during setup.
DelGate vs a typical parcel 3PL
| Typical parcel 3PL | DelGate | |
|---|---|---|
| Canadian stocking | Often one city | Vancouver and Toronto hubs |
| Square Online ship-to-home orders | Sometimes, via an app or middleware | Yes, through a connection agreed with you and tested with a real order |
| Square POS and pickup tickets | Often poorly explained | Left in your store; not picked from warehouse stock |
| Small parcels | Yes | Yes: pick, pack, and carrier shipping |
| Oversized / bulky items | Often limited | Built for furniture, appliances, fitness equipment |
| 2-person delivery | Rare | In-house 2-person crews |
| Room of choice / white-glove | Curb or door | Room of choice; unpack, assemble if required, remove packaging |
| Delivery-day updates | Carrier tracking link | Tracking, live ETA, proof of delivery, and delivery photos for furniture |
The problem
Why Square retailers need a warehouse that understands the shop floor
Square is often chosen because the same catalog can sell in the store and online. That is also where fulfillment goes wrong.
One stock number, two kinds of demand.
A walk-in customer and a website order must not take the last unit from the same bin if one lives in the showroom and the other is meant to ship from a warehouse.
The heavy items are the point.
Sofas, appliances, and fitness equipment are why people visit the store, and why they order online. They need a 2-person last mile, not a parcel bag.
One coast is not enough.
A single Toronto-area warehouse leaves western Online customers waiting.
A 3PL should take ship-to-home Online orders, keep POS and pickup in your locations, and actually deliver the oversized SKUs. Keep the shop floor on Square POS, send ship-to-home Online orders to Vancouver and Toronto, and deliver both parcels and oversized goods (including 2-person and white-glove) from the same Canadian 3PL.
Square fulfillment types
Square fulfillment types, and where a 3PL fits
Square lets you offer more than one way to complete an Online order. A 3PL is only one of them.
| Fulfillment type | What it is | Who should run it |
|---|---|---|
| Pickup / curbside | The customer collects the order at your location | Your store and Square POS. Not sent to DelGate |
| In-house local delivery | Your staff deliver in zones you set, managed in Square | Your team. Local, usually same-day or scheduled from the shop |
| On-demand delivery (DoorDash Drive or “Best Available” / Nash) | A courier is dispatched to your location, picks up the order, and delivers locally, with live tracking and photo proof. Courier coverage varies by area. Designed for local retail and food and beverage, not nationwide freight | The courier partner. Not a substitute for warehouse fulfillment or for 2-person bulky delivery |
| Shipping | The order is packed and sent to an address anywhere you offer shipping | You, or a 3PL such as DelGate, from warehouse stock |
DelGate belongs in the shipping row: stock in Vancouver and Toronto, parcels nationwide, and in-house 2-person and white-glove delivery for furniture and other oversized items.
DoorDash Drive is the right tool for a hot meal or a small local retail order leaving the shop. It is the wrong tool for a sofa.
How it works: 4 steps
From a Square Online order to a delivered shipment. You keep the store. We ship.
Send your Online inventory
Web-order stock goes to Vancouver, Toronto, or both. We receive, count, and put away, apart from your shop-floor count.
Connect Square Online
Ship-to-home orders reach us through a connection agreed with you and tested with a real order. POS and pickup stay in your store.
We pick, pack, and ship
Parcels with carriers; oversized items with a 2-person crew to the room of choice.
Square and your customer are updated
Tracking, delivery-day ETA, and proof of delivery. Returns can come back to the hub.
The same 4 steps, in detail
What happens at each stage, and what has to be agreed before go-live.
Send your Online inventory.
Finished goods for web orders go to Vancouver, Toronto, or both, by carton, pallet, or container. We transload if needed, receive, count, and put away. This stock is the warehouse location, not the shop-floor count.
Connect Square Online.
Ship-to-home orders can reach a 3PL through a Square App Marketplace app, an API, or middleware such as ShipStation. DelGate’s platform already takes ecommerce orders through shopping-cart integrations, EDI, or the WMS. The method for your store is agreed during setup. In-person POS sales and pickup orders stay in your Square locations and are not sent for warehouse picking. A test order runs before go-live.
We pick, pack, and ship.
Parcels go out with carriers from the hub that holds the stock. Oversized items go with a 2-person crew: room of choice, unpacked, assembled if required, packaging removed. See white-glove delivery.
Square and your customer are updated.
Tracking, delivery-day ETA, and proof of delivery, including delivery photos for furniture. Tracking also needs to reach the Square order, and warehouse stock needs to keep Online availability honest; both are set up with you and checked in the test order. Returns can come back to the hub, including furniture.
Square setup checklist
What has to be right before go-live.
Public Square and integrator practice, plus what it means at the warehouse. Your Square Dashboard and the current Square Help Centre are the final word; confirm with a test order before going live.
| Square item | What to get right | What it means at the warehouse |
|---|---|---|
| Which orders we fulfill | Ship-to-home Square Online orders (and POS tickets only if they are set to ship) | Pickup and in-person POS sales stay in your store |
| Locations | Store and warehouse stock kept as separate Square locations | Vancouver and/or Toronto stock counted apart from the shop floor; the mapping is agreed in setup |
| Catalog / variations | Each sellable variation has a clear SKU | We map and pick by SKU |
| Inventory sync | Online availability reflects warehouse on-hand, not the shop floor | How stock counts reach Square is agreed in setup and checked in the test order |
| Connection | A Square App Marketplace app, an API, or middleware such as ShipStation | The method is agreed with you during setup |
| Checkout options | Shipping, pickup, and local delivery are set by you in Square | We fulfill the shipping method we agree with you |
| Tracking | Tracking should complete the Square Online order | Our deliveries carry tracking and proof of delivery; how it reaches the Square order is agreed in setup and checked in the test order |
| Test order | A paid Online test order, end to end | No live orders until tracking comes back |
Tell us how your Square Online store and POS locations are set up today, and we will walk through the checklist with you.
No obligation
See what Square Online fulfillment from two Canadian hubs would cost.
Send your monthly Square Online volume, SKU sizes, and whether you also run Square POS. No newsletter, no commitment.
- Rate card
Rate card for your mix
Tell us your monthly Online orders, SKU sizes, and whether you ship parcels, oversized items, or both, from Vancouver, Toronto, or both hubs.
Back within two business days.
- Before go-live
Square setup checklist
Which orders we fulfill, store vs warehouse locations, one SKU per variation, inventory sync, and a paid test order: what has to be right before live orders reach the warehouse.
Tested with a real order before going live.
- 15 minutes
A 15-minute call
If you want to walk through locations and order routing, parcel vs bulky SKUs, and returns.
No newsletter.
Prefer to talk? Email rates@delgate.ca or call +1 833-335-4283.
Get my Square fulfillment rateWhy DelGate for Square
We already fulfill Canadian ecommerce and move the bulky items many Square retailers sell.
Square Online fulfillment is ecommerce pick and pack plus, when the SKU needs it, home-goods and furniture delivery, including white-glove service.
We already run ecommerce fulfillment, home-goods and furniture delivery, and white-glove service across Canada, and fulfill for brands selling through channels such as Amazon, Costco, Home Depot, and Walmart.
We describe the exact Square connection for your store once it is agreed, and we do not publish minimums, accuracy rates, cut-off times, or savings percentages we cannot back up. Online rates and booking.
FAQ
Square fulfillment FAQ
What is white glove delivery?
What is ecommerce fulfillment in Canada?
Does Square include a fulfillment service or a 3PL?
Does Square operate in Canada?
What is the fulfillment method on Square?
Is this the same as Squarespace fulfillment?
Can I use a 3PL for Square Online in Canada without mixing it up with my POS?
Do you have Square fulfillment in both Toronto and Vancouver?
Can you deliver furniture or other oversized items ordered on Square Online?
Will tracking and stock update in Square?
Something else? Ask it in the form below. One person from our fulfillment team answers.
Get started
Get your Square fulfillment rate from Vancouver and Toronto.
Send your monthly Square Online volume and SKU sizes, tell us whether you also run Square POS, and whether you ship parcels, oversized items, or both. We come back with a rate card for shipping from our Vancouver and Toronto hubs, including 2-person delivery for oversized items.
- Rate card back within two business days
- A 15-minute call if you want to walk through locations and order routing
- No newsletter, no commitment
Prefer to talk? Call +1 833-335-4283 or email rates@delgate.ca.