Salesforce Commerce Cloud 3PL in Canada: two hubs and a 2-person last mile the storefront can actually promise.
DelGate is a Salesforce Commerce Cloud 3PL for brands who need ecommerce fulfillment in Canada. We hold inventory at fulfillment centers in Vancouver and Toronto, pick and pack allocated orders, and send shipment tracking back so your storefront and OMS can update the customer. For furniture, appliances, fitness equipment, and other big-and-bulky items, a 2-person crew delivers to the room of choice, with white-glove unpacking, placement, assembly if required, and packaging removal.
- Fulfillment hubs in Vancouver and Toronto
- Enterprise onboarding with your IT team, tested before go-live
- 2-person room-of-choice and white-glove delivery across Canada
- Online rates, booking, tracking, and proof of delivery
Ecommerce fulfillment, furniture delivery, and white-glove service across Canada, from hubs in Vancouver and Toronto.
Vancouver serves British Columbia, Alberta and the West. Toronto serves Ontario, Quebec and Eastern Canada.
Other ecommerce platforms with a DelGate fulfillment page: Magento / Adobe Commerce · WooCommerce · PrestaShop · Wix · Squarespace · Square · Etsy · Wayfair
- 2fulfillment hubs: Vancouver and Toronto
- 2-personroom-of-choice and white-glove crews
- Nationwidebig & bulky delivery across Canada
- 65,000+carriers in the DelGate network
- Onlinerates, booking, tracking, and proof of delivery
Two Canadian hubs
Where SFCC orders ship from: fulfillment centers in Vancouver and Toronto
DelGate hub, Vancouver, BC
Stock here serves British Columbia, Alberta, and the rest of Western Canada. Containers and freight can be transloaded and stored here. See our Vancouver 3PL.
DelGate hub, Toronto, ON
Stock here serves Ontario, Quebec, and Eastern Canada. See our Toronto 3PL.
Nationwide 2-person and white-glove last mile is in-house, not only a handoff to a courier.
If Commerce Cloud or your OMS allocates orders by site or inventory location, how each hub maps to that setup is agreed with you during onboarding.
DelGate vs a typical parcel 3PL
| Typical parcel 3PL | DelGate | |
|---|---|---|
| Canadian stocking | Often one Toronto-area node inside a US network | Vancouver and Toronto hubs |
| Small parcels | Yes | Yes: pick, pack, and carrier shipping |
| Oversized / bulky items | Often limited or subcontracted | Built for furniture, appliances, fitness equipment |
| 2-person / room of choice / white-glove | Rare | In-house 2-person crews: a lead offer, not an add-on footnote |
| Enterprise connection (OCAPI / SCAPI / OMS / EDI) | Sometimes a thin middleware only | Shopping-cart, EDI, and WMS order intake today; the method for your stack is agreed with your IT team and tested before go-live |
| Delivery-day updates | Carrier tracking link | Tracking, live ETA, proof of delivery, and delivery photos for furniture |
| Returns | Parcel returns desk | Returns back to the hub, including furniture |
The problem
Why SFCC brands still have a warehouse-and-last-mile problem
Commerce Cloud can run a sophisticated storefront and, with an OMS, route orders cleanly. It cannot put a sofa in a Vancouver living room.
The storefront is not a warehouse.
Commerce Cloud is the commerce layer. It does not include a Salesforce-run warehouse network, so fulfillment is you, a 3PL, or a mix.
The catalog may be bulky.
If you sell home goods, furniture, or appliances, a padded mailer and a parcel network will not do the last mile.
One Canadian node is not enough.
If you need a west-coast node as well as Toronto, the shortlist shrinks quickly.
An SFCC stack, with or without an OMS, needs a warehouse and a last mile behind it. Allocate ship-from-warehouse orders to Vancouver and Toronto, and deliver both parcels and oversized goods with in-house 2-person and white-glove service, through an enterprise onboarding path, not a “plugin in five minutes” story.
How fulfillment works: 4 steps
From a Commerce Cloud order to a delivered shipment.
Inventory lands
At the Vancouver or Toronto hub, or both. We transload if needed, receive, count, and put away.
Allocated orders reach the warehouse
From SFCC or your OMS, through a connection agreed with your team and tested before go-live.
We pick, pack, and ship
Parcels with carriers; oversized goods with a 2-person or white-glove crew to the room of choice.
Shipment details post back
Tracking, delivery-day ETA, and proof of delivery, including furniture photos where that service applies.
Onboarding: 5 steps
Analyse, connect, tailor, go live, grow. Your Salesforce or SI partner is welcome in the workshops.
Analyse.
Volume, SKU profile (parcel vs bulky), sites and locales, OMS, returns, and current 3PL or self-fulfillment costs. You get the rate card and the enterprise checklist below, filled in as far as facts allow.
Connect.
The connection method is agreed with your IT team, then order and inventory mappings are set up and tested. DelGate already takes orders through shopping-cart integrations, EDI, or the WMS.
Tailor.
Pack rules, 2-person vs parcel routing, and exception and returns procedures your service team can follow. See white-glove delivery.
Go live.
Inbound inventory, test orders, then a controlled cutover with a named operations contact.
Grow.
Second hub, peak plan, additional sites or channels, including the retail work we already do for brands selling through Amazon, Costco, Home Depot, and Walmart.
Enterprise fulfillment checklist
Use this when you score us, or anyone else.
We only put numbers in where they are confirmed. The rest goes on your rate card.
| Criterion | What to ask any 3PL | How DelGate answers today |
|---|---|---|
| Speed | Order cut-off, same-day rate, transit by region, 2-person booking windows | Parcel and 2-person delivery run from both hubs across Canada. We do not publish cut-off or transit numbers we cannot back up. |
| Storage fees | Pallet vs bin vs oversize, minimums, peak-season surcharges, inbound receiving fees | Storage and receiving are itemized on the rate card. We do not publish a public price list. |
| Returns | Return-to address, inspection and restock time, disposition, how refunds post to the OMS | Returns can come back to the hub, including furniture. |
| Connection and security | OCAPI / SCAPI, cartridge, OMS, middleware, EDI; sandbox; data handling | Shopping-cart, EDI, and WMS order intake already exist. The SFCC method for your stack is agreed during onboarding and tested before go-live. |
| Inventory integrity | Allocation by location; prevent oversell across sites and channels | Stock is visible in our platform. How counts reach your OMS is agreed during onboarding. |
| Peak / launch capacity | Holiday or campaign volume, labour plan, carrier space for bulky | Share your peak and launch calendar with your rate request. |
| Brand experience | 2-person / white-glove, branded pack, photo POD | 2-person room-of-choice and white-glove delivery, plus furniture delivery photos, are live services. |
Send your volume, SKU sizes, and site and OMS outline, and we will fill in this checklist with you.
How we compare 3PLs
The criteria we expect an enterprise team to use.
When you compare 3PLs for Salesforce Commerce Cloud, score everyone on the same list rather than buying a logo.
Canadian footprint
Can they stock in the west and the east, or only one city?
Catalog fit
Can they store and deliver oversized goods, or only parcels?
Last mile
Is 2-person and white-glove delivery in-house, or a brokerage?
System fit
Will they work in your sandbox with your OMS, not only through a storefront plugin?
Cost transparency
Are storage, inbound, pick and pack, bulky delivery, and returns itemized, including peak fees?
Returns and exceptions
Is there a written process your service team can see in Salesforce?
No obligation
See what SFCC fulfillment from two Canadian hubs would cost.
Send monthly volume, SKU sizes, your site and OMS outline, and current storage and freight costs. No newsletter, no commitment.
- Rate card
Rate card and connection outline
A line-item comparison for Vancouver and Toronto, including 2-person delivery, plus a written outline of how your Commerce Cloud stack would connect.
Within two business days.
- Enterprise
The checklist, filled in
Speed, storage fees, returns, connection and security, inventory, peak, and brand experience, answered as far as confirmed facts allow.
No invented SLAs or unit prices.
- 15 minutes
A call with operations
A 15-minute call, or a longer workshop with your IT team or SI partner, to walk through the hubs, parcel vs bulky routing, and returns.
No newsletter.
Prefer to talk? Email rates@delgate.ca or call +1 833-335-4283.
Get an SFCC fulfillment rateWhy DelGate for Commerce Cloud
We already fulfill Canadian ecommerce and move the bulky items many SFCC brands sell.
Commerce Cloud fulfillment is ecommerce pick and pack plus, when the SKU needs it, home-goods and furniture delivery, including white-glove service.
We already run ecommerce fulfillment, home-goods and furniture delivery, and white-glove service across Canada.
We describe the exact Commerce Cloud connection for your stack once it is agreed, and we do not publish minimums, accuracy rates, cut-off times, or savings percentages we cannot back up. Online rates and booking.
FAQ
Salesforce Commerce Cloud fulfillment FAQ
What is white glove delivery?
What is ecommerce fulfillment in Canada?
What is Salesforce Commerce Cloud fulfillment?
How do I connect a 3PL to Salesforce Commerce Cloud?
Do you fulfill SFCC orders from both Toronto and Vancouver?
Can you deliver furniture and other oversized items ordered on Commerce Cloud?
How do storage fees and returns work?
Is this only for huge enterprise volumes?
Is Salesforce Commerce Cloud the same as Magento / Adobe Commerce?
Something else? Ask it in the form below. One person from our fulfillment team answers.
Get started
Get your SFCC fulfillment rate from Vancouver and Toronto.
Send monthly volume, SKU sizes, your site and OMS outline, and current storage and freight costs. We return a line-item comparison against Vancouver and Toronto, including 2-person delivery, plus the enterprise checklist above.
- Rate card and connection outline within two business days
- A 15-minute call, or a longer workshop, with operations
- No newsletter, no commitment
Prefer to talk? Call +1 833-335-4283 or email rates@delgate.ca.