" Case Studies "

How Deskify Expanded Their Delivery
Radius and Boosted Sales

DelGate Team
August 12, 2024

About Client

Deskify, a player in the small and medium-sized segment of the Canadian furniture market, faced a significant challenge—its delivery services were confined within the city limits, severely restricting market reach. This limitation not only impacted potential sales growth but also customer reach in a competitive industry. This case study details how Deskify expanded its delivery radius and boosted sales by partnering with DelGate, a company offering innovative logistics solutions.

The Challenge

Initially, Deskify’s delivery operations were limited to city boundaries, which restricted the brand’s market expansion opportunities and customer base. This limitation was particularly problematic as suburban and rural markets were beginning to show substantial demand for quality furniture. Deskify needed to find a solution that would allow them to maintain delivery efficiency and customer satisfaction while expanding their delivery capabilities.

DelGate’s Strategic Solutions

To overcome these challenges, Deskify collaborated with DelGate to
implement a multifaceted logistics strategy:

DelGate conducted an exhaustive evaluation of Deskify’s existing delivery logistics, identifying key areas for improvement and redesigning their delivery processes to maximise coverage and efficiency.

DelGate integrated cutting-edge logistics technology that included route optimization software and real-time delivery tracking, enabling Deskify to extend their delivery services beyond city limits efficiently.

By partnering with regional delivery carriers, DelGate helped Deskify establish a network that could efficiently manage deliveries in more distant locations without significant upfront investment in new fleet vehicles or facilities.

As a trusted last mile carrier, we ensure that your products reach their final destination promptly and securely.

Results

The strategic collaboration with DelGate yielded impressive results within a year:

Extended Delivery Radius

Deskify successfully expanded its delivery radius to include multiple new cities and rural areas, significantly broadening its market reach.

Sales Growth

The expansion into new markets led to a 50% increase in sales, driven by an influx of new customers and increased brand exposure.

Enhanced Customer Satisfaction

Improved logistics and customer service systems resulted in higher satisfaction rates, with a notable improvement in delivery times and customer service feedback.

Conclusion

Deskify’s partnership with DelGate transformed a major operational challenge into a growth opportunity, enabling them to reach new markets and dramatically increase sales. This case study exemplifies how strategic logistics partnerships can help small and medium-sized businesses scale operations and enhance competitiveness.

Future Directions

Encouraged by this success, Deskify is planning further expansions, possibly into international markets. Continued innovations in logistics and customer service remain a priority to ensure sustainable growth and customer satisfaction in the evolving market landscape.

How Deskify Expanded Their Delivery
Radius and Boosted Sales

About Client

The Challenge

DelGate’s Strategic Solutions

Logistics Assessment and Redesign

Technological Integration

Collaboration with Regional Carriers

Last Mile Carrier